Refund policy
Return & Refund Policy
Last Updated: 02/08/2026
At Taraya, we carefully inspect and pack every order to ensure that you receive your product in the best possible condition. However, if you receive a damaged, defective, incorrect, or significantly different product, we are here to help.
7-Day Return Policy
Taraya offers a 7-day return policy from the date your order is delivered. If you wish to request a return, you must contact us within 7 days of receiving your order. Return requests submitted after this period may not be accepted.
Unboxing Video Requirement
To ensure a smooth and transparent return process, we strongly recommend recording a continuous and clear unboxing video while opening your package. The video should begin before the package is opened and should clearly show the sealed package, shipping label, and the complete unboxing process.
The unboxing video helps us verify the condition of the package and product at the time of delivery. For claims involving a damaged, defective, incorrect, or missing product, an unboxing video may be required before the return request can be reviewed and approved.
Return Eligibility
A return may be accepted if the product you received is damaged, defective, incorrect, or has a valid quality issue. All return requests are subject to review and approval by Taraya.
The product must be returned in its original condition and should be unworn, unused, and unwashed. The product must not have any stains, perfume marks, makeup marks, alterations, or other signs of use. Original tags, labels, packaging, and accessories, where applicable, should remain intact.
Return Request
To initiate a return, please contact Taraya within 7 days of delivery and provide your order number, registered contact details, the reason for your return, and clear photographs of the product. If the issue involves damage, a defect, or an incorrect product, you may also be asked to provide the unboxing video for verification.
Once we receive your request, our team will review the information provided. Additional photographs, videos, or other details may be requested if necessary. After the review, we will inform you whether your return request has been approved.
Return & Quality Inspection
Once your return request has been approved, the return process will be initiated as applicable. After the returned product reaches us, our team will carefully inspect the product to verify the reported issue and ensure that the product meets the return conditions stated in this policy.
If the returned product passes our quality inspection, the applicable refund or replacement process will be initiated. If the product does not meet the required return conditions or the reported issue cannot be verified, the return request may be rejected.
Refunds
Once a return is approved after the quality inspection, the applicable refund will be processed to the original payment method used for the purchase, subject to the processing time of the relevant payment provider or bank.
The time taken for the refund to appear in your account may vary depending on your bank or payment service provider.
Exchanges & Replacements
In cases where a customer receives a damaged, defective, or incorrect product, Taraya may offer a replacement, subject to product availability. If the same product is unavailable, an alternative resolution may be offered, including a refund where applicable.
Non-Returnable Products
Products that have been worn, washed, altered, damaged after delivery, or returned without the required original tags and packaging may not be eligible for return. Products specifically marked as non-returnable on the product page or at the time of purchase will also not be eligible for return, except where the product is received damaged, defective, or incorrect.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped or dispatched, cancellation may no longer be possible. In such cases, you may follow the applicable return process after receiving the order.
Contact Us
If you have any questions regarding our Return & Refund Policy or would like to request a return, please contact us using the details below.
Business Name: Taraya
Email: taraya.company@gmail.com
Phone / WhatsApp: 9328201306
Business Address: [Your Business Address]
We will be happy to assist you with your return or refund request.
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