Shipping policy
Shipping Policy
Last Updated: [Date]
At Taraya, we are committed to delivering your orders safely and efficiently. We carefully prepare and pack every order before handing it over to our trusted shipping and logistics partners.
Please read our Shipping Policy carefully to understand our order processing and delivery process.
Order Processing
Once your order is successfully placed and payment is confirmed, our team will begin processing your order.
Orders are generally processed and dispatched within [1–3 business days] after the order is confirmed. Processing times may vary during sales, promotional periods, holidays, or due to circumstances beyond our reasonable control.
Once your order has been dispatched, you will receive shipping or tracking information through the contact details provided at the time of placing your order, where tracking is available.
Delivery Time
After dispatch, the estimated delivery time may vary depending on your delivery location and the shipping service used.
Most orders are expected to be delivered within approximately [3–7 business days] after dispatch. Delivery times are estimates and are not guaranteed.
Orders delivered to remote or hard-to-reach locations may require additional delivery time.
Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.
Any applicable free shipping offers or promotional shipping benefits will be clearly mentioned on our website or during checkout and may be subject to specific terms and conditions.
Order Tracking
Once your order has been dispatched, you may receive a tracking number or tracking link from our shipping partner, where tracking is available.
You can use the provided tracking information to check the current status of your shipment.
Please allow some time for tracking information to become active after your order has been dispatched.
Delivery Address
Customers are responsible for providing accurate and complete delivery information when placing an order.
Taraya will not be responsible for delivery delays, failed deliveries, or additional charges caused by incorrect, incomplete, or inaccurate shipping information provided by the customer.
If you realize that your shipping address is incorrect, please contact us as soon as possible. We will try to assist you, but once an order has been shipped or dispatched, we may not be able to change the delivery address.
Delayed or Failed Delivery
While we make every reasonable effort to ensure timely delivery, Taraya is not responsible for delays caused by circumstances beyond our reasonable control.
These circumstances may include courier delays, weather conditions, natural disasters, public holidays, transportation disruptions, incorrect addresses, failed delivery attempts, or other unforeseen events.
If a delivery attempt is unsuccessful because the customer is unavailable or the address provided is incorrect, the shipping partner may attempt delivery again or return the package to the sender according to its applicable procedures.
Damaged Package
If you receive a package that appears damaged, opened, or tampered with at the time of delivery, we recommend recording a continuous unboxing video before opening the package.
The unboxing video should clearly show the condition of the package, shipping label, and the complete process of opening the parcel.
If the product inside is damaged or there is an issue with your order, please contact Taraya within 7 days of delivery. An unboxing video may be required to verify the condition of the package and product and to process an exchange request.
Exchange After Delivery
If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request an exchange within 7 days of delivery, subject to our Return & Refund Policy and successful quality verification.
Orders cannot be cancelled after they have been shipped or dispatched, and cancellation requests made after dispatch are not eligible for a refund.
For eligible product issues, customers may request an exchange according to our applicable Exchange and Return Policy.
International Shipping
At present, Taraya ships orders to [India only / selected countries].
If international shipping becomes available, applicable shipping charges, customs duties, taxes, and other import-related costs will be communicated or displayed as applicable.
Customers may be responsible for any customs duties, import taxes, or other charges imposed by the destination country.
Contact Us
If you have any questions regarding your order, shipping, or delivery, please contact us using the details below.
Business Name: Taraya
Email: taraya.company@gmail.com
Phone / WhatsApp: 9328201396
Business Address: [Your Business Address]
Our customer support team will be happy to assist you with your order.
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