FAQ

choosing the right size is important when shopping online, so we recommend checking the size chart provided on each product page before placing your order. Product measurements can vary depending on the design, fabric, and fit of the particular outfit. You can compare the measurements mentioned in our size guide with a similar garment that fits you comfortably. If you are between two sizes, consider the desired fit and the measurements provided on the specific product page before making your selection

Once your order has been successfully placed and confirmed, we begin processing it for dispatch. Delivery generally takes around 3–7 business days, depending on your delivery location, courier availability, and other logistical factors. Orders going to certain remote or less-accessible locations may require additional time. Once your order has been shipped, you will receive the relevant shipping or tracking information so that you can follow the progress of your package.

Yes, once your order has been dispatched, you will receive order tracking information through the contact details provided while placing your order. You can use the tracking information to check the current status and movement of your shipment. Please note that tracking information may take some time to become active after the courier collects the package. If your tracking information has not updated for an extended period, you can contact our customer support team with your order details for assistance.

If you need to cancel your order, please contact our customer support team as soon as possible after placing it. Cancellation may only be possible while the order is still being processed and has not been shipped. Once an order has been dispatched, cancellation may no longer be possible. Therefore, we recommend carefully checking your product, size, color, quantity, shipping address, and contact details before completing your purchase.

If you receive a product that appears damaged, defective, or different from what you ordered, you must contact Taraya customer support on the same day your order is delivered. Please provide your order number along with clear photographs and an unboxing video of the product and packaging so that our team can properly verify the issue.

We strongly recommend not removing tags, using, washing, altering, or discarding the product or its original packaging until the issue has been reviewed by our team. Any request for a return or exchange must be reported on the day of delivery; requests made on the following day or later may not be accepted.

Yes, we strongly recommend recording a clear and continuous unboxing video when opening your Taraya package. The video should begin before the package is opened and clearly show the packaging, shipping label, and product as it is removed from the package. An unboxing video can help us verify issues such as a damaged product, missing item, or incorrect product and can make the resolution process easier and faster. Please keep the original packaging until your concern has been completely resolved.

Taraya does not offer refunds or returns for a cash refund. Eligible products may only be exchanged or replaced according to our Exchange & Replacement Policy. If you receive a damaged, defective, incorrect, or eligible product issue, please contact Taraya customer support on the same day of delivery with your order number, clear photographs, and an unboxing video.

The product must be unused, unwashed, unaltered, and have its original tags and packaging intact. Once your request is reviewed and approved, our team will guide you through the applicable exchange or replacement process. Exchange or replacement requests made after the specified reporting period may not be accepted.

We make every effort to display our products and their colors as accurately as possible through our website photographs. However, the actual color of a garment may appear slightly different depending on your device screen, display settings, brightness, lighting conditions, and photography environment. Minor variations in color should therefore be expected and may not indicate a product defect. We recommend considering the product description and photographs together when making your purchase.

Proper care can help maintain the appearance, color, shape, and overall quality of your Taraya outfit for longer. Always check the care instructions provided on the product page or garment label, as washing requirements can vary depending on the fabric, print, embroidery, and construction of the garment. We recommend following the specific care instructions rather than using the same washing method for every outfit. Avoid harsh treatments unless specifically recommended for the particular fabric.